Shipping costs vary depending on the location and volume of the item, you will find accurate postage at checkout. This is the shipping cost for macro areas:
Italy - Free shipping Europe - Free shipping • Extra EU - Free shipping • US & Canada - Free shipping < br /> • Asia - Free shipping • The rest of the world - Free shipping
It depends where you are. BRT normally takes 1-2 days in Italy, 2-3 days in the EU, 4-5 business days in the United States and Asia (excluding customs delays). Delivery details will be provided in the confirmation email.
Taxes and customs duties
All orders delivered outside the EU may be subject to customs duties and taxes, the payment of these import taxes is the sole responsibility of the customer. All shipments destined for non-EU countries are accompanied by an invoice declaring the value of the goods, as required by customs regulations.
Most of our garments are Made in Italy, but we also have garments from other European countries, always of the highest quality.
We use strictly natural materials produced by Italian companies of excellence, such as cotton, linen, cashmere, mohair, alpaca and virgin wool.
We are unable to exchange the product directly. If you decide you want a different item or size, you can place a new order. Once the original order is returned, we will process a refund.
You can return your product up to 14 days after receiving your order, except for made-to-order items. Please make sure the products are not worn, washed or damaged. We always try to make sure our customers love our products, but if you need to return an order, we'll be happy to help. Email us directly and we'll walk you through the process.
1.Send us an email with your order number.
Pack your items in the original packaging. Send your package to the following address: p >
Via F. Dolzino, 102
23022 Chiavenna SO
tel. +39 0343 32698 / +39 375 6817319 Italy
No it's not mandatory. But it is highly recommended. In fact, it will allow you to find your history, change your addresses and track your package online faster.
You can contact us through our contact page! We will be happy to assist you.
Once your return has been received and inspected, you will receive a confirmation email. Then the refund will be processed as soon as possible and a credit will be applied to the original payment method. Only the purchase price of a returned item will be refunded. Any duties or taxes that have been paid, as well as the original shipping costs, will not be refunded.