Return policy

Returns

Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are some situations where refunds are not granted.

- Clothing with obvious signs of use

- Any item not in its original condition, is damaged or parts are missing for reasons not due to our error

- Any item returned more than 14 days after delivery

Refunds

Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, the refund will be processed and a credit will automatically be applied to your original credit card or payment method, within a set number of days.

Late or missing refunds

If you haven't received a refund yet, check your bank account again.

Then contact your credit card company, it may take some time for the refund to be officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and haven't received your refund yet, please contact us at

customersupport@sigfridoshop.com.

Items on sale

Only regular priced items can be refunded, unfortunately items on sale cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to replace an article with the same article, send us an email to customersupport@sigfridoshop.com and send your article to: Sigfrido, Via F. Dolziono 102, 23022 Chiavenna (SO), Italy.

Shipment

To return the product, you must send it to: Sigfrido, Via F. Dolziono 102, 23022 Chiavenna (SO), Italy.

You will be responsible for paying your own shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for the replaced product to reach you can vary.

If you are shipping an item over € 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.